ANYWHERE, ANYTIME COMMUNICATIONS
Phone | Chat | Meetings | Files | Contact Center
Built-in Omni-Channel
Meet customers where they are, via the communication meet customers where they are, via the communication modes they prefer. Elite includes voice, SMS, chat, and email queues right out of the box.
Outreach at Scale
With Elite, you’ll get access to Dynamic Notifications. With automated outbound notifications across voice, SMS, and email channels, you can craft campaigns that achieve anything from straightforward reminders to multi-touch marketing, and allow for customer interaction.
Schedule Manager/Evaluator Dashboard
Balance staff resources available against the work to be done with Schedule Manager. Then, with our Evaluator Dashboard, efficiently review, evaluate, and provide feedback on recorded customer interactions.
Custom Integrations
With the Elite package, whether you need integration with CRM, workforce management, or data dips intovarious aspects of your Contact Center, we have youcovered. Note: requires professional services.
A Cloud Based Contact Center Solution,
ELITE | PRO | EXPRESS
Contact Center Elite
For sophisticated contact center needs, Contact Center Elite delivers exceptional performance - bolstered by built-in omni-channel, custom integrations, inbound/ outbound capability, scheduling management, workforce optimization, and much more.
Contact Center Pro
Enhance your interactions, insights, and customer engagement. Contact Center Pro package offers IVR, skills-based call routing, and historical reporting. You also get the option to add full omni-channel capabilities to take the conversation well beyond just voice.
Contact Center Express
A simple, yet sophisticated suite of call handling and routing features combined with seamless integration into mainstream CRM applications.* Designed to deliver consistently positive customer experiences and to empower your customer care, sales, and service teams.
Cloud Call Center Online
Benefits of Cloud Computing
- J D Powers award for assisted technical support 4 years in a row
- Superior Call Quality
- QOS monitoring
- Licensing is concurrent not per seat – for lower costs
- Includes – at no extra cost
- Work force management
- Supervisor and admin licensing
- QA modules
- Flexible and customizable
- Hundreds of reports available
- Penalty free bursting
- No long term contract requirements
- Outbound dialer included
- Setup fees included - typically no extra integration charges
- Omnichannel support
- Advanced dynamic notification
For sophisticated contact center needs, Contact Center Elite delivers exceptional performance - bolstered by built-in omni-channel, custom integrations, inbound/outbound capability, scheduling management, workforce optimization, and much more.
FEATURE HIGHLIGHTS INCLUDE:
- Flexible and customizable
- Custom integrations
- Built-in omni-channel
- Schedule Manager
- Dynamic Notifications